All orders will be shipped within three business days after the order is processed.
Live plants will only be shipped Monday through Wednesday.
Orders will be shipped via USPS or UPS. This can be seen using the tracking codes unique to each item within the purchase.
All USPS Priority Mail service commitments have been extended due to the current pandemic. Expect delays with shipments utilizing this option.
We will not be responsible for DOA caused by USPS Priority Mail shipping.
Please consider our guaranteed USPS Priority Mail Express option for plants shipment.
Please be sure to double check your shipping address, as Aquaria will not be held responsible for Dead on Arrival (DOA) due to undeliverable/incorrect addresses.
Orders that are cancelled after processing will be subject to a 15% restocking fee.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as live stocks, aquatic plants, special order, natural materials, books, and magazines cannot be returned.
We provide Dead on Arrival (DOA) protection only if you contact us and provide a minimum of 2 clear pictures of the deceased plants. Pictures must include original packaging. Take pictures no more than 12 hours after the item has been delivered.
We will not be responsible for USPS shipping delays and mishandling which causes DOA.
If you are unsatisfied with your purchase, you can request a return. There is a 15% restocking fee for returned items. Customer will have to pay for return shipping freight.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org within 48 hours of delivery. If the exchange is processed, you will need to mail your product to: 11 103rd Ave NE, Suite A, Bellevue, Washington 98004.
To return your product, you should mail your product to: 11 103rd Ave NE, Suite A, Bellevue, Washington 98004.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.